Shipping and Collection Policy

  1. Shipping Options
     1.1. Shipping Methods: orders are sent via registered mail by the carrier Ctt. Shipping takes between 1 to 3 business days, depending on availability and location of the recipient.

    1.2. Shipping Costs: Shipping costs vary depending on the method chosen and the destination of the order. Details about shipping costs will be provided during the checkout process or upon request to our customer service team.

    1.3. Tracking: All orders are trackable, and customers will receive a tracking code to track the status of the delivery.

  2. Processing time
    2.1. Order Processing: We will endeavor to process and dispatch all orders within a stipulated timeframe, normally 1 to 5 working days, unless there are exceptional circumstances or a custom order.

    2.2. Processing Delays: In the event of delays in processing orders, we will contact the customer to provide updated information and offer alternative options, if available.

  3. Delivery times
    3.1. Estimated Delivery Time: We will provide an estimated delivery time based on the selected shipping method and destination. This estimate is provided by transport services and may vary depending on external factors such as weather conditions, strikes or unforeseen events.

    3.2. Delivery Delays: If there are any significant delays in delivery, we will do our best to notify the customer and work with the shipping company to resolve the issue as quickly as possible.

  4. Delivery address
    4.1. Shipping Address: Customers are responsible for providing an accurate and complete shipping address. We are not responsible for incorrect deliveries due to inaccurate or missing address information.
    4.2. Change of Address: If it is necessary to change the delivery address after confirming the order, the customer must contact us as soon as possible so that we can evaluate the possibility of modification.

  5. Packaging and Security
    5.1. Proper Packaging: We will do our utmost to ensure that all products are packaged properly and securely to avoid damage during transportation.

  6. Studio surveys
    6.1 Atelier Collection: Order collection works by appointment. If you have chosen the studio collection option, you should send a message to our social networks or send an email to dramive.fc@gmail.com in order to schedule the most convenient time for your collection.

  7. Returns and Exchanges
    7.1. Returns Policy : We accept returns and exchanges of products that are defective or damaged during transportation, as long as the customer informs us within a specified period of time after receiving the shipment. Specific details regarding the returns policy will be provided